Customer Success Manager

Mumbai | Remote (India) • Full-time • Mid • Go-to-Market

Onboarding, value realization and renewals.

About the Role

Ensure customers achieve success with our products. You'll manage the customer lifecycle from onboarding through renewal, focusing on value realization and growth opportunities.

What You'll Do

Lead customer onboarding and implementation processes

Monitor customer health metrics and usage patterns

Conduct regular business reviews and success planning sessions

Identify expansion and upselling opportunities

Coordinate with support teams on customer issues and escalations

Develop customer success playbooks and best practices

Drive renewal processes and contract negotiations

What You'll Bring

3+ years of customer success or account management experience

Strong relationship building and communication skills

Experience with SaaS products and subscription models

Understanding of customer success metrics and KPIs

Ability to analyze data and identify trends in customer behavior

Experience with CRM and customer success platforms

Problem-solving skills and customer-first mindset

Nice to Have

Technical background or understanding of software products

Experience with enterprise B2B customers

Knowledge of project management methodologies

Familiarity with data analysis and reporting tools

Why Join StackBinary?

Flexible working hours

Remote-friendly culture

Learning & development budget

High-ownership projects

Pragmatic engineering culture

Work with cutting-edge tech

Ready to Apply?

Join our team of builders who love shipping quality software.

Questions about this role?

careers@stackbinary.io

Customer Success Manager

About the Role

Ready to Apply?

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