Technical Support Engineer (L2)

Mumbai | Remote (India) • Full-time • Mid • Go-to-Market

Troubleshoot, replicate issues and escalate effectively.

About the Role

Provide advanced technical support to customers using our products. You'll troubleshoot complex issues, work with engineering teams on bug resolution, and ensure customer satisfaction.

What You'll Do

Provide L2 technical support via email, chat, and phone

Troubleshoot complex technical issues and system integrations

Reproduce customer issues in test environments

Collaborate with engineering teams on bug reports and feature requests

Create and maintain knowledge base articles and troubleshooting guides

Escalate critical issues and coordinate resolution efforts

Mentor L1 support engineers and provide technical guidance

What You'll Bring

3+ years of technical support experience

Strong troubleshooting and problem-solving skills

Experience with APIs, databases, and web technologies

Understanding of networking, security, and system administration

Excellent communication skills and patience with customers

Experience with ticketing systems and support tools

Ability to work under pressure and manage multiple priorities

Nice to Have

Programming experience in any language

Knowledge of cloud platforms and DevOps tools

Experience with enterprise software support

Understanding of ITIL or other support frameworks

Why Join StackBinary?

Flexible working hours

Remote-friendly culture

Learning & development budget

High-ownership projects

Pragmatic engineering culture

Work with cutting-edge tech

Ready to Apply?

Join our team of builders who love shipping quality software.

Questions about this role?

careers@stackbinary.io

Technical Support Engineer (L2)

About the Role

Ready to Apply?

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